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Feedback
Your Experience Matters to Us
At MC Dental, we’re dedicated to providing outstanding dental care and ensuring every patient has a positive experience. We genuinely value your feedback—both compliments and concerns—as it helps us maintain our high standards and continuously improve our services.
When things go well, we’d love to hear about it. Your positive experiences help other patients discover quality dental care and reinforce the values that guide our practice.
We also recognise that occasionally, despite our best efforts, you may feel your experience hasn’t met your expectations. We take all patient concerns seriously and view them as valuable opportunities to learn, grow, and enhance our services.
How to Share a Concern or Complaint
Contact Our Practice Directly
Please speak with our reception team or contact us at 03 8608 8968. We’re here to listen and help resolve any issues promptly. The Practice Manager of your clinic will manage your feedback.
The dental practitioner involved in your care may assist in addressing your concern if appropriate.
Our commitment to you:
- We’ll acknowledge your complaint as soon as possible and within 72 hours
- We’ll keep you updated on our progress as we work toward a resolution
External Avenues
Should you feel your concerns remain unresolved, you may contact the Australian Health Practitioner Regulation Agency (AHPRA) or your state’s health complaints authority for independent assistance.
We’re committed to resolving matters fairly and efficiently, and we appreciate you giving us the opportunity to make things right.
